Freshservice AI Readiness Audit

The score is free. You only pay for the full fix plan.

Connect your Freshservice account and get your AI readiness score at no cost — no login, no credit card. Unlock the full Readiness Blueprint if you want every issue identified and a PDF you can share with leadership.

AI Readiness Audit

FRESHSERVICE

Reads your Freshservice configuration and 90 days of ticket data. Scores six dimensions that directly determine how well Freddy AI, auto-triage, and chatbot features perform.

Free Audit

£0always free

No account needed. No credit card.

Overall AI readiness score (0–100)
All 6 dimension scores
Top issue per dimension (6 total)
Quick wins you can act on today
"Do this first" recommendation

Run free audit

Most purchased

Readiness Blueprint

£499one-time

Not a subscription. Pay once, own the report.

Everything in Free Audit
All 3 issues per dimension (18 total)
Specific fix recommendation for every issue
Effort estimate so you can sequence the work
Downloadable PDF for leadership
Shareable read-only link

Run audit to unlock

View a sample report (PDF)

See exactly what you get before paying

Satisfaction guaranteed

Full refund if we don't identify 5+ actionable issues

Why £499?

What you get

18 specific issues with the exact location in Freshservice
A concrete fix for every issue — not generic advice
Effort estimate per fix so you can sequence and prioritise
Downloadable PDF for a leadership or board presentation

What this replaces

A consultant audit of your ITSM configuration: typically £2,000–5,000
The cost recovers if it prevents even one failed AI deployment
Effort estimates give you a project plan without hiring a BA
The PDF replaces a week of slide-building for a leadership briefing

Do I need to pay to see my score?

No. The audit is free to run. You get your overall score, all 6 dimension scores, and the top issue per dimension at no cost. You only pay if you want the full Readiness Blueprint with all 18 issues, specific fixes, and the PDF.

Can I re-run the audit after making fixes?

Yes. Each audit is stored separately in your dashboard so you can track improvement over time. Up to 5 audits are saved per account.

Is the £499 a subscription?

No. It's a one-time payment for the full Readiness Blueprint from that audit run. The free score is always free. There is no recurring charge.

Does the audit work on any Freshservice plan tier?

Yes. The audit works on Growth, Pro, and Enterprise. Scoring is based on configuration quality, not which features your plan includes.

Is my API key stored?

No. Your API key is used only during the scan and never written to a database or log. Once the audit completes, the credentials are discarded.

Monthly Monitor

£79/MONTH

For teams actively working through fixes and needing to prove AI readiness progress over time. Includes the full Readiness Blueprint on every scan — no separate £499 charge per run.

What's included

Full Readiness Blueprint on every scan (no per-scan charge)
Monthly re-scan reminder email with your last score
Score delta — see improvement since your last audit
Dashboard with full audit history and trends
Cancel any time — you keep any Blueprints already run

When Monitor makes sense

You're actively remediating issues and want to track score change
You report AI readiness status to leadership quarterly
You want Blueprint access on every run without paying £499 each time

£79per month · cancel any time

Requires a free account. Blueprint on every audit run included.

Also available

ITSM Health Check

Operational health audit for Freshservice — SLA compliance, backlog, routing, knowledge base coverage. For teams not focused on AI yet. Free score, full plan £299.

Learn more →

Find out exactly what's blocking Freddy AI in your instance

Connect your Freshservice account and get a scored breakdown of the configuration gaps blocking Freddy AI — in under 2 minutes. No login, no credit card. Free to run.

Run free AI Readiness Audit

Need help interpreting your results? Contact us directly