1. Introduction›2. Connect›3. Audit›4. Results
ITSM Health Check

Is your service desk running as well as it could?

Connect your Freshservice account. Get a scored breakdown of operational health across six dimensions — SLA compliance, backlog, knowledge base, categorisation, service catalogue, and team routing.

What this audit does

  • Connects read-only to Freshservice. We never write to your instance or store your credentials.
  • Scores 6 operational dimensions: SLA & Incident Management, Backlog & Throughput, Knowledge & Self-Service, Data Quality & Categorisation, Service Request Management, and Team Structure & Routing.
  • Produces a prioritised fix list with effort estimates — showing exactly where your helpdesk is losing efficiency and how to recover it.
Example output

59

/100 overall

Needs Attention
SLA & Incident Management52
Backlog & Throughput68
Knowledge & Self-Service41

“Found three SLA policies that hadn't been updated in two years. Fixed them in a day and our breach rate halved.”

— IT Manager, financial services firm

Credentials never stored Under 2 minutes Config only — no ticket content

Free to run. See full pricing →