Service desk health check0% complete

Run a maturity check. Find what's broken. Fix it systematically.

A 10-minute ITIL 4-aligned health check tells you exactly where your service desk is leaking value — and what to tackle first. No login required.

What you unlock

Score, benchmark, action plan

Discovery in progress

Questions

0/14

Projected score

Pending

Benchmark

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Finish the health check to reveal your maturity band, benchmark position, likely time lost, and the top fixes to take into leadership.

Step 1 of 7

Incident Management

This section contributes directly to your overall maturity score. Weighting: high impact for service quality and operating credibility.

Section progress

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Live section score

Pending

Score-building sectionOpportunity to sharpen this area.

Question 1 of 14

Incident Management

Section question 1

Incidents are logged with consistent categorisation, priority (using an impact × urgency matrix), affected service, and business impact — and triage happens within the response SLA every time.

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Work through the section one question at a time to keep the flow focused.