In under 2 minutes, connect your Freshservice account and get a scored AI readiness report across 6 dimensions — knowledge base coverage, categorisation accuracy, SLA configuration, canned response quality, ticket routing clarity, and catalogue completeness.
Connect your Freshservice account
Enter your subdomain and API key. Read-only access — the audit never writes to your instance.
We analyse your configuration
The audit scans your KB articles, ticket categories, SLA rules, canned responses, routing setup, and service catalogue in under 2 minutes.
Get your scored report
An overall AI readiness score out of 100, individual scores across 6 dimensions, and the top configuration issue in each area — free. Unlock all 18 issues and AI-generated fixes for £499.
Six dimensions that determine whether AI tooling will land well in your service desk, or fail quietly due to configuration debt.
Knowledge Base
Coverage, freshness, and duplicate detection across your KB article library. AI chatbots fail when the KB they draw from is thin or stale.
Categorisation
Ticket category depth, naming consistency, and unused category cleanup. Poor categorisation prevents AI from routing or predicting accurately.
Canned Responses
Response coverage, duplicate detection, and tone consistency. AI-assisted agents rely on a clean, well-structured canned response library.
SLA Configuration
Policy completeness, breach rates, and escalation rule coverage. Gaps here make it impossible for AI to prioritise and route correctly.
Ticket Routing
Auto-assignment accuracy and unassigned ticket volume. AI augmentation multiplies the quality of your existing routing logic — good or bad.
Service Catalogue
Item completeness, ownership clarity, and SLA linkage. A weak catalogue limits what AI self-service tools can offer end users.
Start free. Unlock the full remediation plan if you want every issue fixed.
Free Audit
£0
No card required
Remediation Plan
£499
One-time payment
Continuous
Coming soon£79
Per month
The audit reads configuration data only: knowledge base articles and categories, ticket categories, SLA policies, canned responses, and your service catalogue. It does not read ticket content, customer information, or any personal data.
No. Your API key is used only during the audit scan and is never written to a database or log. Once the audit completes, the key is discarded.
Under 2 minutes for most Freshservice instances. Larger instances with thousands of KB articles may take slightly longer due to Freshservice API rate limits.
Your overall AI readiness score out of 100, a readiness band (AI-Ready / Developing / At Risk), a headline finding, and the single most important issue in each of the 6 dimensions.
A full report with all 18 issues across 6 dimensions, an AI-generated fix recommendation for each one, an effort estimate per fix, and a downloadable leadership-ready PDF. One-time payment of £499.
Most service desk leaders assume their Freshservice instance is ready for AI. The audit shows you exactly what is and isn't — in under 2 minutes, for free.
Run your free audit